1. Brekeke Product Name and version:
Brekeke PBX, Version 2.1.5.6 , Pro
2. Java version:
J2SE Runtime Environment 5.0 update 4
3. OS type and the version:
Windows 2000 server SP4
4. UA (phone), gateway or other hardware/software involved:
X-Pro
5. Select your network pattern from http://www.brekeke-sip.com/bbs/network/ ... terns.html :
Pattern 1
6. Your problem:
1- Is there a way to force callers to Autoattendant 001 to hear the complete recording before reading the extension number they want to reach?
2- If 1 the above is not possible, can we just configure the autoattendant not to read digits at all? This way the caller will have to wait the IVR recording to end and they will be automatically transferred to the configured default operator.
3- There is like 15 sec of silence after the end of the "auto attendant greeting message" and before an incoming call is transferred to the default operator. Is it a timer we can shrink?
Thank you,
Auto Attendant - Do not read digits
Moderator: Brekeke Support Team
Saw this in the Waki
Hi there,
I saw this in the Waki:
How to change the wait time before the call is transfered to the Default operator if the incoming call does not press a number?
Let's assume user 1000 is your auto attendant number.
Open pbx_install_directory\webapps\pbx\WEB-INF\work\pbx\users\1000\user.properties
To change the wait time (default is 20 seconds) to 10 seconds,
Add the following line in the file.
ex.dtmfwaittimemillis=10000
Hope that helps.
Regards - Colin
I saw this in the Waki:
How to change the wait time before the call is transfered to the Default operator if the incoming call does not press a number?
Let's assume user 1000 is your auto attendant number.
Open pbx_install_directory\webapps\pbx\WEB-INF\work\pbx\users\1000\user.properties
To change the wait time (default is 20 seconds) to 10 seconds,
Add the following line in the file.
ex.dtmfwaittimemillis=10000
Hope that helps.
Regards - Colin
-
- Posts: 3
- Joined: Fri Apr 27, 2007 11:09 am