PBX v3 still uses old 8<ext> dialing pattern for voice

tmacdonald · Post by **tmacdonald** » Tue Sep 24, 2013 8:19 am

1. Brekeke Product Name and Version: PBX 3.2.4.1

2. Java version:

3. OS type and the version: Windows 2008R2

4. UA (phone), gateway or other hardware/software involved: None

5. Your problem:
We recently upgraded this server from PBX v2. For some reason this server (unlike another Brekeke server also upgraded from v2 to 3.2.4.1) still uses the dial-pattern 8<ext> (instead of 08*<ext> to access voicemail from another extension. It does this both when the mediaserver_prefix ARS route is enabled or disabled. This is a problem for us because we need to use the dial pattern 8... for another ARS route.

It appears there may be an setting somewhere that was inherited from the old version that needs to be removed. As I mentioned, I have another Brekeke PBX server that does not exhibit this behavior.

hope · Post by **hope** » Tue Sep 24, 2013 1:11 pm

still uses the dial-pattern 8<ext> (instead of 08*<ext> to access voicemail from another extension.

who added ARS rule to use 8<ext> to access extension voicemail box from another extension?
Is it default ARS rule "mediaserver_prefix" apply to the call?
check from pbx call status page.

This is not default setting.
Brekeke PBX default:
dial 8 to access caller himself voicemail box
dial 08*<ext> to access ext voicemail box from other extension

after upgrade from v2 to v3, disable patterns-INs from default ARS rule "mediaserver_prefix"

tmacdonald · Post by **tmacdonald** » Tue Sep 24, 2013 1:27 pm

There is no ARS rule with 8<ext>. It appears this behavior is inherent in the PBX. I recall that this was the behavior in previous versions of Brekeke PBX and was not part of ARS.

As I mentioned, even thought the rule "mediaserver_prefix" is disabled, the PBX still routes 8<ext> to voicemail.

I am trying to get the system back to the documented behavior (i.e. 08*<ext> instead of 8<ext>.

hope · Post by **hope** » Tue Sep 24, 2013 4:22 pm

is your pbx upgraded from v1.x to v2.x then to v3.x?
is 8<ext> default setting of voicemail in v1.x?

tmacdonald · Post by **tmacdonald** » Tue Sep 24, 2013 4:44 pm

Yes. We have been using Brekeke PBX for a long time.

I think the 8<ext> dialing pattern for voicemail access was the default for v1.

Post by **brekekeadmin** » Wed Sep 25, 2013 1:18 pm

please send your pbx backup file to p_support@brekeke.com

tmacdonald · Post by **tmacdonald** » Wed Sep 25, 2013 2:03 pm

I found the problem. There was a setting in the file
c:\Program Files (x86)\Brekeke\pbx\webapps\pbx\WEB-INF\work\pbx\setting.properties:

com.brekeke.pbx.Setting.MC_PREFIX=8

which was probably left over from the V1 settings. I changed it to

com.brekeke.pbx.Setting.MC_PREFIX=msg

and this fixed the problem.

Let me know after you review my backup if there are any other settings that need to be changed.

Post by **brekekeadmin** » Wed Sep 25, 2013 2:11 pm

delete that line should work