SIP server can't register

Handerson · Post by **Handerson** » Fri Jun 08, 2012 12:35 am

1. Brekeke Product Name and version:
SIP Server v3.x

2. Java version:
6.0.310

3. OS type and the version:
Win7 Home Ed

4. UA (phone), gateway or other hardware/software involved:
X-Lite, QuteCom softphones, and Grandstream IP phone

5. Select your network pattern from http://www.brekeke-sip.com/bbs/network/ ... terns.html :
Pattern 1

6. Your problem:
I downloaded the latest SIP server V3.x, and installed on computer A (Windows 7 OS). X-Lite softphone installed in Computer A as well, QuteCom softphone installed in Computer B (WinXP OS), and an IP phone in the same LAN.

I can start SIP server in Computer A with the trial account, and created two user accounts following the Quick Start Guide. User IDs are 100 and 101. 100 is assigned to X-Lite phone, 101 assigned to QuteCom phone. If I use all default settings in SIP server, then X-Lite phone can't register at all; if I make SIP Authentication Register and Invite off, the X-Lite can register, but QuteCom can't. The IP phone was used to replace QuteCom and assigned 101; it could not register either.

It is a simple test in the first trial but failed

Anybody can help me out please? Thanks~~

janP · Post by **janP** » Fri Jun 08, 2012 1:04 am

it is weird...
Did you restart the SIP Server after you tuned the Authentication settings?

Handerson · Post by **Handerson** » Sat Jun 09, 2012 1:45 am

janP wrote:it is weird...
Did you restart the SIP Server after you tuned the Authentication settings?

Yes, I restarted the server. I even tried to restart the computer.
Anybody can share your successful experience in installing SIP server V3.x in Windows?

Tata · Post by **Tata** » Sat Jun 09, 2012 6:44 pm

are you sure the REGISTER authentication is off?

Handerson · Post by **Handerson** » Sun Jun 10, 2012 10:21 pm

Tata wrote:are you sure the REGISTER authentication is off?

If I set Configuration -> SIP -> Authentication -> REGISTER on, then X-Lite can't register, and the message X-Lite said is:
Account failed to enable
Account A could not be enabled.
Unknown error. Contact your administrator.

This X-Lite is installed in the same computer as the SIP server.

I have also installed another X-Lite in another computer in the same LAN. It showed error message a bit differently:
Account failed to enable.
Account B could not be enabled.
Problem at server (SIP error 408). Try again later.

Is this error message useful for you?

=======================
If I set Configuration -> SIP -> Authentication -> REGISTER off, and restart SIP server, then the X-Lite in the same computer can register, but the X-Lite in another computer could not.

Tata · Post by **Tata** » Fri Jun 15, 2012 12:24 pm

It seems funny.

Are there any firewall or router which enables SIP-ALG?
A SIP-ALG will modify/block SIP packet sent from X-Lite.

For avoiding such an issue, I recommend that you test SIP at a clean environment at first.

Handerson · Post by **Handerson** » Mon Jun 18, 2012 10:59 pm

Tata wrote:It seems funny.

Are there any firewall or router which enables SIP-ALG?
A SIP-ALG will modify/block SIP packet sent from X-Lite.

For avoiding such an issue, I recommend that you test SIP at a clean environment at first.

Thanks guys. I finally solved the problem by disabling Windows firewall. Your guys' discussion helped in heading in the right direction.

Tata · Post by **Tata** » Tue Jun 19, 2012 10:00 am

Wow...

If you open the following ports at the firewall, you don't have to disable it.
-----------------------------------
UDP:5060 (for SIP packet)
UDP:10000-10999 (for RTP packet)
-----------------------------------

http://wiki.brekeke.com/wiki/Using-Brek ... a-firewall