Rauland R5

petersonhh · Post by **petersonhh** » Wed Aug 21, 2019 3:27 pm

1. Brekeke Product Name and Version: Rauland R5

2. Java version:

3. OS type and the version:

4. UA (phone), gateway or other hardware/software involved:
Cisco CallManager 11.5

5. Your problem:

Rauland is sending code blue calls to the CUCM as expected. The operator answers the call and hangs it up.
After that, Rauland dial again to the CUCM, and keep dialing and dialing until some cancel the code blue call in the patient room. Does someone know how to avoid Rauland to keep dialing to the CUCM until someone physically cancel the code call in the patient room?

janP · Post by **janP** » Wed Aug 21, 2019 3:52 pm

It seems this is an issue at the Rauland side. Let you check the RGS's log to see why it redials a call.

03zx6r · Post by **03zx6r** » Mon Jan 13, 2020 7:08 am

This is normal. Code blue is urgent call and it will keep calling until canceled in the room. This seems like a workflow issue.