Setting Call Forwarding

SarunyuP · Post by **SarunyuP** » Tue Jul 02, 2019 2:54 am

1. Brekeke Product Name and Version:
Brekeke PBX, Version 3.8.6.4, Pro
WebRTC, Push Notification

2. Java version:
java version "10.0.2" 2018-07-17
Java(TM) SE Runtime Environment 18.3 (build 10.0.2+13)
Java HotSpot(TM) 64-Bit Server VM 18.3 (build 10.0.2+13, mixed mode)

3. OS type and the version:
Red Hat Enterprise Linux Server release 6.6 (Santiago)
2.6.32-504.el6.x86_64

4. UA (phone), gateway or other hardware/software involved:
-

5. Your problem:
Can i set a call forwarding from UA? Not from brekeke web interface.

llucy · Post by **llucy** » Mon Jul 08, 2019 12:05 am

You can use the IVR "Switch Plan" to change the forwarding conditions.
If you assign the number to the BLF key on the phone, you can see the status on the phone.

https://docs.brekeke.com/pbx/switch-pla ... -extension

Lucy

SarunyuP · Post by **SarunyuP** » Mon Jul 08, 2019 8:08 am

Thank you.

I've already read about IVR. But i want to add B number from A phone to be a forward destination in case busy, not answer and not reachable and IVR can set only from A number from A phone itself because It have to make a call to an extension to IVR to add a forward destination and I can't use switch plan in user extension because a user that register is from another node that is not created and save in brekeke pbx.

llucy · Post by **llucy** » Mon Jul 08, 2019 10:26 am

To change the other extension's plan, you can set [Target User/Schedule].

https://docs.brekeke.com/pbx/switch-pla ... -extension

If this does not still meet your requirements, you would have to use IVR designer to make such a flow.

Lucy

SarunyuP · Post by **SarunyuP** » Tue Jul 09, 2019 1:36 am

Thank you Lucy.

But i can't find IVR Designer in a menu and i've got another problem that i can't call extension number that i created i got "486 busy here" when i try to call to IVR extension or Groups extension.

Is it because the user that registered on brekeke pbx isn't created and saved in Users extension?
In "Users" extension i have extension 1100 - 1400
In "Registered Clients" i have user look like this because i have to encrypt an email user to node A first and i set upper register to node A to check encryption again

User =======================================
fvltttbrgllhfdpjz8kr

Contact URI (Source IP Address) ======================
sip:FVltTtbrGllhFdPJZ8kR@49.230.78.166:34069
(49.230.78.166:34069)

Details ======================================
Expires : 3600 Priority : 1000
User Agent : SipUAAndroid/1.2.4
Transport : UDP
Time Update : Tue Jul 09 15:19:07 ICT 2019

If it's because the registered user isn't created and saved in brekeke pbx. Could you give me some advice to solve my problem? (Set call forwarding) or there is no way to do that on brekeke pbx.

llucy · Post by **llucy** » Wed Jul 10, 2019 12:01 pm

Please create a new topic for a question about a different thing.
You would need IVR option license to use IVR Designer.

Some type of phones have an ability to set call forwarding (to send back 3xx response.)

Lucy