Avoid block list for user with too many calls

[uhupfeld]

1. Brekeke Product Name and Version:
3.8.5.2/493-3
2. Java version:

3. OS type and the version:
Win764
4. UA (phone), gateway or other hardware/software involved:

5. Your problem:
I have a customer that can't control the number of channels that they are sending. I'm using route.underlimit to hold back the excess calls, and I'm answering the calls with a 503 instead of the default 407/403.
However, they keep being blocked.
I've set filtering policy to always allow calls from their IP, but they always return to the blocked IP list.
How can I avoid it? I just want them to get their share of communication channels and receive a 503 as answer when going beyond it, but not blocking because of excess of unauthorized calls.

BR

Udo

[Tata]

It seems your filtering policy setting is not applied due to the setting error....

Check the [Reason] field at [Blocked IP Address] page when their IP address is blocked, and tune thresholds at [Block List]->[Settings] page.