Problem with the sound in both ways

jpalacio · Post by **jpalacio** » Mon Oct 23, 2017 1:46 pm

1. Brekeke Product Name and Version:
3.7.7.8
2. Java version:
1.7.0
3. OS type and the version:
Windows 2012
4. UA (phone), gateway or other hardware/software involved:
Gateway Yeastar TG200V2
5. Your problem:

When I try make a call between a extention and external phone throgth Cell Gateway Yeastar only listen on one way, in this case the internal phone, the interlocutor that is on the cell phone don't listen.

What should I do for listen in two ways?

Thanks

Niloc · Post by **Niloc** » Mon Oct 23, 2017 2:38 pm

Are there any NAT or firewall between the PBX and the Cell Gateway?

jpalacio · Post by **jpalacio** » Mon Oct 23, 2017 3:26 pm

no exist none device between these

Niloc · Post by **Niloc** » Tue Oct 24, 2017 10:06 am

Does the one-way audio issue happen even if you make a call between two extensions without through Cell Gateway?

Brett · Post by **Brett** » Wed Oct 25, 2017 3:52 pm

Hi jpalacio,

Did you set "RTP relay =ON"?

If not, please try it again with "RTP relay = on".

You can change it [PBX]>[Options]>[Settings]>RTP relay

Thank you.