Caller id not working consistently after update

[isn]

1. Brekeke Product Name and Version: 3.5.2.8, Multi-Tenant

2. Java version:1.7.0_55

3. OS type and the version:2012 v6.2

4. UA (phone), gateway or other hardware/software involved:
Polycom phones, itsp
5. Your problem: After updating our PBX multi tenant a few months ago, the caller id stopped working consistently. Sometimes it displays the name and number, then other times it is just the number.
Also simply scrolling to a missed call, and redialing it does not work. There is a prefix "+" symbol for all numbers. I am not sure if that has anything to do with the caller id, but it started at the same time.
Any clarification on what the issue is and/or guidance for what to look for would be greatly appreciated.

[Brett]

It is hard to believe PBX add "+" symbol to caller id without settings in ARS.

You should check when "+" symbol was added.

You can check it from sip log, call log. Or using wireshark, you can capture each messages.

Thank you.

[isn]

Yes sir. We made a change to the inbound routes
They were
Matching Patterns
- From sip:(.+)@
Deploy Patterns
- From "empty"

Now they are
Matching Patterns
- From sip:\+(.+)@
Deploy Patterns
- From &f1

This got rid of the + prefix which allows us to redial the phone number.

Unfortunately at the same time, it stopped the caller id, which worked sometimes, and now it does NOT work at all.

[Brett]

Hi isn,

Do you still have any questions or problems?
Sorry I'm not sure about your problem you wrote above.

Thank you