Moderator: Brekeke Support Team
cmedrano
Posts: 8 Joined: Mon Oct 31, 2016 9:16 am
Location: LIMA PERU
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by cmedrano » Mon Oct 31, 2016 11:26 am
1. Brekeke Product Name and Version:
2. Java version:
3. OS type and the version:
4. UA (phone), gateway or other hardware/software involved:
5. Your problem:
How to change music on hold at Brekeke Sipserver 3.3.4.4/379, I dont find directory and file .wav of the announce, other case disable music on hold.
CJ
snuyzm
Posts: 97 Joined: Wed Feb 11, 2015 10:12 pm
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by snuyzm » Mon Oct 31, 2016 3:33 pm
cmedrano
Posts: 8 Joined: Mon Oct 31, 2016 9:16 am
Location: LIMA PERU
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by cmedrano » Mon Oct 31, 2016 4:41 pm
Thanks but I need to know the change of hold music SipServer, which explains is to Brekeke PBX.
CJ
snuyzm
Posts: 97 Joined: Wed Feb 11, 2015 10:12 pm
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by snuyzm » Mon Oct 31, 2016 5:33 pm
Brekeke SIP Server is a SIP proxy so it doesn't send a hold music by itself.
Are you using any PBX or phone system with Brekeke SIP Server?
If so, refer their documents to change a hold music.
cmedrano
Posts: 8 Joined: Mon Oct 31, 2016 9:16 am
Location: LIMA PERU
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by cmedrano » Mon Oct 31, 2016 6:18 pm
I use avaya with a trunk sip Brekeke server to receive incoming calls, and sends a SipServer hold music is not a music hold Avaya. thanks.
CJ
ambrosio
Posts: 215 Joined: Thu Mar 27, 2008 12:20 pm
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by ambrosio » Tue Nov 01, 2016 9:15 am
Brekeke SIP Server doesn't have a hold music too.
Let you check who generates it.
cmedrano
Posts: 8 Joined: Mon Oct 31, 2016 9:16 am
Location: LIMA PERU
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by cmedrano » Wed Nov 02, 2016 4:04 pm
Dear, I have three sipservers Brekeke and have tested it with inbound calls and get the same results when active audio hold hear a piano. Avaya-side I do not hold any audio set.
CJ
Harold
Posts: 289 Joined: Sun Sep 21, 2008 10:31 pm
Location: Japan
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by Harold » Wed Nov 02, 2016 5:44 pm
Who sends a hold music currently?
I suppose is it the phone itself.
To confirm it, use another phone client such as X-Lite.
As snuyzm said, SIP proxy doesn't send a hold music.
cmedrano
Posts: 8 Joined: Mon Oct 31, 2016 9:16 am
Location: LIMA PERU
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by cmedrano » Wed Jan 04, 2017 1:16 pm
In my case I verify that every inbound call that enters the brekeke I hear a hold that I do not have configured on any other equipment.
CJ
snuyzm
Posts: 97 Joined: Wed Feb 11, 2015 10:12 pm
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by snuyzm » Thu Jan 05, 2017 6:13 pm
Does the hold happen just after a call is connected?
How did you make a call? From a SIP client? or from SIP gateway?
If so, which product is it?