Schedule doesn't work

rhasche · Post by **rhasche** » Fri Mar 23, 2012 8:17 pm

1. Brekeke Product Name and version: 2.4.9.0

2. Java version:??

3. OS type and the version:Linux

4. UA (phone), gateway or other hardware/software involved: Quintum DX3020, softthone 3cx, sip phones gramstrem, snom and ATCOM. 100 Users

5. Select your network pattern from http://www.brekeke-sip.com/bbs/network/ ... terns.html :

6. Your problem: all incoming calls come form quintum DX and some of them calls goes to UA 9000. UA 9000 are setup as autoatendet and schedule. auto atendent works well but the schedule does not.
Schedule settings 1
mod ~ fir 00:00 - 7:30 / 12:00 - 13:30 / 17:45 - 00:00
Forwarding: 9110 (Security guard extention)
Ringer time (sec) 90
Schedule settings 2
sat and sun 00:00 - 00:00
Forwarding: 9110 (Security guard extention)
Ringer time (sec) 90
Default settings
Forwarding destinations 9099 (operator extencion)
Ringer time (sec) 90

thanks
Ricardo Hasche

voipwell.com · Post by **voipwell.com** » Sat Mar 24, 2012 9:25 am

What part of the schedule does not work? The Sat and Sunday should be 00:00 - 23:59 to mean the whole day i believe. It looks like the calls will go to 9110 Mon-Friday from

Midnight to 7:30am 9110
7:31am to 11:59am to 9099
12:00noon to 1:30pm to 9110
1:31pm to 5:44pm to 9099
5:45pm to midnight 9110 (maybe should change to 17:45:11:59) to prevent overlap with first rule.

Saturday and Sunday should be 00:00-23:59 if all day or 00:00-11:59 if half day. Not sure which one you are trying to use. don't leave 00:00-00:00.

Let us know what part of schedule does not work. I hope this helps you.

rhasche · Post by **rhasche** » Sat Mar 24, 2012 4:25 pm

The two rules do not work. All calls goes to 9099 all day and all days.
the first try I made to rule Saturday and Sunday was as you suggested, I changed to see if it worked.

I tried the same rule in another company and it worked, just not working in this case. it makes no sense, but simply does not make the forwarding

I deleted the User 9000, and signed up again. it was the same

we want the following:

Monday to Friday
Midnight to 7:30am 9110
7:31am to 11:59am to 9099
12:00noon to 1:30pm to 9110
1:31pm to 5:44pm to 9099
5:45pm to midnight 9110

Saturday and sunday
00:00to 23:59 9110

thanks

voipwell.com · Post by **voipwell.com** » Sat Mar 24, 2012 8:50 pm

Ricardo,

Without seeing all your screens, i would advise you diagnose this problem by triple checking all your settings, then delete out the schedule records after Midnight to 7:30am. If the call fails in that schedule period then it tells you a lot of information for debugging and should be easy to see misconfiguration. If it succeeds just add the 7:31am to 11:59am step in and see if it succeeds to 9099.

If the schedule worked on the other machine then most likely you will find your problem by this step. Be glad to help you evaluate the results of this test. check all the usual suspects like default route in the schedule. Is the default route 9099? Could calls be failing to 9110 and passing thru schedule to default route?

Make sure Brekeke can get proper time from OS by looking at the sip server status page and make sure the server-current-time is ok. Hope this helps you.

rhasche · Post by **rhasche** » Mon Mar 26, 2012 10:07 am

thanks for your answer

I checked the settings, several times and it was ok

I deleted the extention 9000, and signed it up again. Still doesn't work

I checked the system time and it is ok

I signed up schedule in extetion 9070 and it worked.

I signed up an extetion 90 with autoatendent and a schedule, and forwarding to all call for 9000 to extention 90. it dosen't work.

I don't know what i cam do

voipwell.com · Post by **voipwell.com** » Mon Mar 26, 2012 10:26 am

If you have an auto attendant and you have a speed dial selection at the bottom like xxxxx=9000 but you have extension 90 in the system it will take the 90 route even if you type 9000 unless you make the ivr require 4 digits. Don't know if that's your problem but thought i would mention it.

rhasche · Post by **rhasche** » Mon Mar 26, 2012 12:22 pm

No, at the bottom I have 2=2, 3=3,4=4,5=5,6=6,8=9008

I deleted the extetiom 90 and still the same.
do you have an e-mail that I cam send an image of my configuration?

thanks

voipwell.com · Post by **voipwell.com** » Mon Mar 26, 2012 12:53 pm

Have you duplicated this exact scenario on a test machine using the exact same extension numbers? If not that would be a starting point.

rhasche · Post by **rhasche** » Mon Mar 26, 2012 3:20 pm

Thank you for the help

With the new scenario, I could found my mistake. The problem was because I didn’t check the box for first, second, third, fourth and fifth on days of week
I think is an elementary mistake

Best regards