Cannot call newly created tenants back on their asigned DIDs

REHANCELLIERS · Post by **REHANCELLIERS** » Wed Jul 20, 2011 10:35 am

1. Brekeke Product Name and version:
Brekeke PBX, Version 2.4.9.0 , Multi-Tenant

2. Java version:

3. OS type and the version:
Windows Server 2003 Enterprise Addition

4. UA (phone), gateway or other hardware/software involved:

5. Select your network pattern from http://www.brekeke-sip.com/bbs/network/ ... terns.html :

6. Your problem:

With all my newly created Tenants, I can make outbound calls and the DID assigned to these tenants shows on the recipient’s phone.

The problem is that when I return the call on the DID assigned to the Tenant, my system does not pass it on to the IP address of the tenant, put passes it back to my Service provider’s IP address.

All my old tenants - created before the 29th of June 2011, are working just fine.

When I recreate the new tenant as a group of one of my old tenants, everything works 100% - the same tenant name, the same password, the same DID, just another Tenant-group ID.

What am I doing wrong?

hope · Post by **hope** » Wed Jul 20, 2011 3:13 pm

is there new tenant name set at the ARS rule "tenant" field for calls from pstn to new tenant users?

REHANCELLIERS · Post by **REHANCELLIERS** » Wed Jul 20, 2011 11:15 pm

Yes there is.

Inbound/Outbound*test_account

IN - 1
Matching patterns
From: sip:(.+)@
To:sip:"the DID"@

Deploy patterns
To:"Extension"

Parameters:
RTP relay: On
Codec Priority:18,0
Use Remote Preferred Codec:Default
Block SIP INFO (DTMF): No
Send RTCP: Off
SDP 18x: Default

hope · Post by **hope** » Thu Jul 21, 2011 11:10 am

so, there is tenant name set in ARS rule for new tenant?
does pbx have G729 codec options?
is the call to new tenant using g729 codec?
how many g729 codec is used when making calls to new tenant
is the "G.729 License Sharing" on or off which is at pbx/options/?

REHANCELLIERS · Post by **REHANCELLIERS** » Thu Jul 21, 2011 12:25 pm

so, there is tenant name set in ARS rule for new tenant?
>>YES
does pbx have G729 codec options?
>>YES
is the call to new tenant using g729 codec?
>>Not necessarily – it can be someone calling from a POTS telephone or a cellular phone
how many g729 codec is used when making calls to new tenant
>>I do not know
is the "G.729 License Sharing" on or off which is at pbx/options/?
>>ON
Do you have an email address in order for me to mail you a WireShark trace?

hope · Post by **hope** » Fri Jul 22, 2011 9:15 am

it seems your ARS rule or dial plan setting problem
Please contact Brekeke support to have a look

REHANCELLIERS · Post by **REHANCELLIERS** » Sat Jul 23, 2011 1:13 am

Yes I also think so. What I cannot understand is why my older client work 100%, but the new ones don't, yet they are using the same dial plan and ARS