problem with voicemail and "hang up"

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n2a1ce
Posts: 29
Joined: Mon Dec 06, 2010 8:00 am
Location: Ukraine

problem with voicemail and "hang up"

Post by n2a1ce »

1. Brekeke Product Name and version: 2.4.7.3

2. Java version: 6. 22

3. OS type and the version: ubuntu 10.04

4. UA (phone), gateway or other hardware/software involved:
audiocodes mp118

5. Select your network pattern from http://www.brekeke-sip.com/bbs/network/ ... terns.html :

6. Your problem:

now there is another problem, if you call with ivr and Auto attendant, I'm calling user to 1011, when it is busy or not answered - includes voicemail after a while a female voice says: "press * star or pound" # "and repeats the phrase several times etu .

as well create one that used a pound of pressed automatically, and where to see the duration of the voicemail.
as yet there is a problem with "hung up". I'm calling from a mobile m has already put up the call continues to Handle.
hope
Posts: 862
Joined: Tue Jan 15, 2008 4:08 pm

Post by hope »

as well create one that used a pound of pressed automatically, and where to see the duration of the voicemail.
at pbx/options/ Message recording length (sec)
it can also set in each pbx user settings under "Voicemail settings"
there is a problem with "hung up". I'm calling from a mobile m has already put up the call continues to Handle.
do you mean you call from mobile to brekeke and when the other side answer the call, the call disconnect?
capture packets on brekeke server and check
http://wiki.brekeke.com/wiki/Disconnect ... ee-answers
n2a1ce
Posts: 29
Joined: Mon Dec 06, 2010 8:00 am
Location: Ukraine

Post by n2a1ce »

my log's

11:18:40 AM 11:21:37 AM 1004 caller <sip:1@127.0.0.1:5060 <sip:1004@mynet> 11:18:41 AM 00:02:56
1 callee "1004" <sip:1004@mynet:506... <sip:ivr1@127.0.0.1:25060> 11:18:40 AM 00:00:06
2 transfer "1004" <sip:1004@mynet:506... <sip:ivr2@127.0.0.1:25060> 11:18:47 AM 00:00:53
transfer "1004" <sip:1004@mynet:506... <sip:vm1021@127.0.0.1:2506... 11:19:40 AM 00:01:56

where i cant change Length voicemail, in all logs it: (00:01:56)
Message recording length (sec) - can only set recording length time.
but after ending time she don't "hung up"

call ending when time walk (00:02:56)

and another
do you mean you call from mobile to brekeke and when the other side answer the call, the call disconnect?
no, I call from mobile to brekeke and when I "hang up" my phone, brekeke not "hang up" and call continues to go.

when I call to brekeke again, in my phone I listen tone busy. because previous call still not finished.
hope
Posts: 862
Joined: Tue Jan 15, 2008 4:08 pm

Post by hope »

when press # the voicemail record will end
do you call from mobile phone through audiocodes gateway to brekeke?
if yes, check wiki post bottom "Current Disconnect Duration Setting" about settings to let audiocodes disconnect call immediately.
http://wiki.brekeke.com/wiki/AudioCodes-MP-114
n2a1ce
Posts: 29
Joined: Mon Dec 06, 2010 8:00 am
Location: Ukraine

Post by n2a1ce »

thank's, it works!

when I call from user 1 to user 2 (IVR) it auto-forwards me (in "default operator") to user 3. - everything ok

but When I call from another sip (phone-provider) I have 20 sec delay and only after that I get to IVR (at that moment I hear silence, and I don't hear phone beeps), when call my phone I pick up the reciver and I'm still waiting 10 sec and only after that it connects and all that 10 sec. I still here phone beeps.

ex.dtmfwaittimemillis=500
hope
Posts: 862
Joined: Tue Jan 15, 2008 4:08 pm

Post by hope »

the call may not connect properly.
check sip server side/active sessions, if the call show talking, when call goes to auto attendant.
and need to use wireshark to capture the call and check the packets
you may email to brekeke support
n2a1ce
Posts: 29
Joined: Mon Dec 06, 2010 8:00 am
Location: Ukraine

Post by n2a1ce »

but When I call from another sip (phone-provider) I have 20 sec delay and only after that I get to IVR (at that moment I hear silence, and I don't hear phone beeps), when call my phone I pick up the reciver and I'm still waiting 10 sec and only after that it connects and all that 10 sec. I still here phone beeps.
but if I IVR off - everything OK.

where should I use wireshark??

please help!!!
hope
Posts: 862
Joined: Tue Jan 15, 2008 4:08 pm

Post by hope »

run wireshark at brekeke server pc to capture the call.
check if ACK is get at brekeke server from provider
check if the delay happens to all sip providers' call or only happen to one provider
http://wiki.brekeke.com/wiki/Capture-Packets-Wireshark
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