Went to Inactive for no particular reason.

solacom · Post by **solacom** » Fri Sep 10, 2010 10:37 am

1. Brekeke Product Name and version:
SIP Server 2.4.3.0/286

2. Java version:
1.5.0_20-b02

3. OS type and the version:
Win 2k3 Telco Edition

4. UA (phone), gateway or other hardware/software involved:
Solacom Proprietary.

5. Select your network pattern from http://www.brekeke-sip.com/bbs/network/ ... terns.html :
Pattern One

6. Your problem:
Completed install of the system about 3 months ago. Nobody touches it. Get complaint that nothing is logging in (not registering). Got into Brekeke SIP Server and found "Inactive". turned it on, everything was fine.

1. Should not go Inactive all by itself.
2. Lack of logging does not give me any indication what went wrong. I suspect that java ab-ended, cause on the lab system, I get the same kind of reaction when I kill the java service. Java doesn't seem to have any logs either.
3. How can I get sensible logs out of this thing?

hope · Post by **hope** » Fri Sep 10, 2010 12:44 pm

can you still make calls when sip server show inactive from browser?
is there many concurrent calls?

solacom · Post by **solacom** » Fri Sep 10, 2010 1:02 pm

Nope can't make calls, positions (soft phones) can't register, nothing goes through.

lakeview · Post by **lakeview** » Mon Sep 13, 2010 11:59 am

When did you access the SIP Server's GUI last time?
When did you make a call through the SIP Server last time?
Are you using automatic Windows Update at the Windows? (It cause rebooting of the system automatically..)

lakeview · Post by **lakeview** » Mon Sep 13, 2010 12:04 pm

> 3. How can I get sensible logs out of this thing?

Check log files at..

<INSTALL_DIR>/webapps/proxy/WEB-INF/work/logs/systemlog/systemlog.log
<INSTALL_DIR>/webapps/proxy/WEB-INF/work/sv/log/2010/09

solacom · Post by **solacom** » Mon Sep 13, 2010 12:47 pm

Auto updates is disabled on all our machines (specifically not to reboot).

Logs sent