retrieve voivemail

ashlyjay · Post by **ashlyjay** » Wed Nov 28, 2007 12:50 am

1. Brekeke Product Name and version:undo sip/brekeke 1.5

2. Java version:

3. OS type and the version:windows xp

4. UA (phone), gateway or other hardware/software involved:

5. Select your network pattern from http://www.brekeke-sip.com/bbs/network/ ... terns.html :

6. Your problem:
im having trouble retrieving the voicemail. say I have an account 203. In his configuration, I put 7203 in the "no answer/busy". But then, I cant retrieve it. I dialed 8*203.But I can only hear busy tone.

Your help would really appreciated.

jelly · Post by **jelly** » Wed Nov 28, 2007 3:12 pm

please try to dial either 8 or 08*203 to

jelly · Post by **jelly** » Wed Nov 28, 2007 3:49 pm

which version Brekeke PBX are you using? if you are using 2.X Brekeke PBX, please put vm203 or check the voicemail box in the "no answer/busy"

ashlyjay · Post by **ashlyjay** » Wed Nov 28, 2007 5:45 pm

were using version 1.5. When ever I dialed the syntax you gave, its always busy. I also change the prefix of 8 to 5 from Option>voicemail review/setting preffix because we are using 8 to our quintum. so when I dialed 05*203 or 5. its always busy...

colin2710 · Post by **colin2710** » Thu Nov 29, 2007 8:06 am

Hi there,

I am version 2 and testing with extension 100

I have the similar problem, the only way I can get to the voice mail menu is to dial say 8# or 8 from the same extension (100). If I dial from any other extension (say 105) and dial 08*100# or 08*100 then I get engaged!!

Any one help?

Regards - Colin

voipwell.com · Post by **voipwell.com** » Thu Nov 29, 2007 1:39 pm

In version 2, the voicemail review problems you are having probably have to do with the fact that your phones/atas are having problems with the * in 08*100. Many phones do not pass on the * unless you provide for it in the phone's dial plan. The easiest way to handle it is to go to the ARS, click settings then disable mediaserver_prefix and enable old_mediaServer_prefix. Someone smart at Brekeke (which i think they all are

) anticipated this and put the two methods of handling in there. Making this change the navigation reverts back to version 1.5 allowing you to type 8100 to review 100's voicemail.

If you are having trouble with 8100 reviewing mail in version 1.5 then either you set up an ars with a 8 prefix or the pbx might not be able to read the tones your phone is sending it. Check the sip server log right after you key in 8100 to see what the sip server received as the dial sequence. That would be a first step.

Nick

ashlyjay · Post by **ashlyjay** » Thu Nov 29, 2007 6:00 pm

I know where my problem is, I dont have a media prefix in my brekeke 1.5 ARS. Maybe our previous administrator deleted it. Thats why maybe that when I try to access the voicemail, it will reply a Busy tone.

Can you help me how to setup my media_server in the ars? I dont know what is the syntax in Matching patters and in deploy patters.

voipwell.com · Post by **voipwell.com** » Thu Nov 29, 2007 7:46 pm

Hi,

There is no media_server entry in version 1.5. The prefix is set in the config of the pbx.

Voicemail review/ Setting prefix 8

However there is a tomediaserver dialplan in the sip server that should be there. Here is the standard entry in that diaplan.

To=(^.*sip:[678].{0,5}@.*$|^.*sip:media.*@.*$)

Place a 5 in front of the 678 and take out the 8 so it looks like this.

To=(^.*sip:[567].{0,5}@.*$|^.*sip:media.*@.*$)

When you changed your prefix to 5 the dialplan only looked for numbers starting with 6 7 or 8 and was missing it. Now it should work for you. Sorry I didn't realize you changed your prefix to 5 in the last post.

Nick

ashlyjay · Post by **ashlyjay** » Thu Nov 29, 2007 11:55 pm

thnx a lot.I can now access my mailbox by dialling 5203#. But i have a problem, where can I assign the password of mailbox. the attendant says that I need to input a password.where can I find the password?

ashlyjay · Post by **ashlyjay** » Fri Nov 30, 2007 12:20 am

i found the password,its only in the pbx users.

thnx a lot guys.

colin2710 · Post by **colin2710** » Thu Dec 06, 2007 1:15 pm

Hi there,

I found my problem - As we are in the UK, all telephone number begin with an "0", so we have a dial plan to send these call to a VOIP termination provider. But many of the default codes in the PBX also start with "0" - so "08*extension" was trying to send this call to the VOIP termination provider and NOT to the voice mail within the PBX.

I have solved this by changing the code by putting a extra digit in from of it - many thanks.

Regards - Colin