@Harold - unfortunately no non-English characters were used. After re-entry of exactly the same UA profiles in the User Authentication database all works fine, so there is no issue with characters. Given your questions I assume that you do not see a relationship between blocking UA's and ...

@Harold - my point is that these 4 UA's actually were listed in the user authentication database. They were delisted from this database when their IP adresses were blocked when the videophones for whatever reason could not register as should and the blocklist feature was activated.

Hi Harold, yes after discovering that the 4 accounts were deleted I manually added the 4 users back to the user authentication page and all is working fine. My point is that when BSS starts blocking IP addresses of UA's, it will also delete the accounts connected to these IP addresses from the User ...

Hi Snuyzm,
I have downloaded the user authentication files and dialplans from the old BSS and imported these in the new BSS. The old BSS virtual machine was decommissioned and the license was migrated to the new BSS.

1. Brekeke Product Name and Version: 3.6.3.0/454 2. Java version: 1.8.0_111 3. OS type and the version: Windows server 2008 4. UA (phone), gateway or other hardware/software involved: 5. Your problem: When migrating UA's from an old BSS towards this BSS 4 old UA's IP addresses got blocked by the ...