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jac Brekeke Junior Member
Joined: 02 Apr 2014 Posts: 5
Location: Univ. of Alcala, Madrid (Spain)
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Posted: Fri Apr 10, 2015 10:01 am Post subject: cisco 3911 phone failed to register with sip server |
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1. Brekeke Product Name and Version: SIP server 3.3.4.4
2. Java version:
3. OS type and the version: windows xp sp3
4. UA (phone), gateway or other hardware/software involved: cisco 3911
5. Your problem:
My cisco 3911 phone doesn`t seem to register with SIP server. Does it need any special configuration or it's only my fault?
Thanks in advance. |
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ambrosio Brekeke Master Guru
Joined: 27 Mar 2008 Posts: 215
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Posted: Fri Apr 10, 2015 12:06 pm Post subject: |
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Did you create a user in the SIP server's [User Authentication] page?
If you did, are you using the correct username and password in the phone? |
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jac Brekeke Junior Member
Joined: 02 Apr 2014 Posts: 5
Location: Univ. of Alcala, Madrid (Spain)
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Posted: Tue Apr 14, 2015 10:10 am Post subject: |
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Hi thanks.
Yes I did the server part.
I think the problem is on the phone side, phone configuration is not so straighforward as expected.
But I will keep trying since I understand from your comment that it should work. |
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ambrosio Brekeke Master Guru
Joined: 27 Mar 2008 Posts: 215
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Posted: Tue Apr 14, 2015 1:27 pm Post subject: |
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If you try another phone such as X-lite softphone, does the same problem happen? |
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jac Brekeke Junior Member
Joined: 02 Apr 2014 Posts: 5
Location: Univ. of Alcala, Madrid (Spain)
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Posted: Wed Apr 15, 2015 2:47 am Post subject: |
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Yes, X-lite works right.
I will give another try to the cisco this afternoon.
Edited after somrˇe toiling around with the phone:
I can manually change network config (IP, mask, routerIP, etc) by disabling DHCP, but the SIP configuration tab (user, auth,...) does not allow me to edit anything... |
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ambrosio Brekeke Master Guru
Joined: 27 Mar 2008 Posts: 215
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Posted: Wed Apr 15, 2015 10:27 am Post subject: |
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It seems a configuration issue at Cisco phone.
Does the Cisco phone get any SIP response from the Brekeke SIP Server?
Can you see Cisco phone's REGISTER activities in the SIP Server's [Dial Plan]->[History] page? |
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