Registration Error 408: Request Timeout

matt.meyers

1. Brekeke Product Name and version:
PBX w/ SIP Server 2.4.3.0/286
2. Java version:
1.6
3. OS type and the version:
Windows 2008
4. UA (phone), gateway or other hardware/software involved:
Polycom 550 & X-Lite
5. Select your network pattern from http://www.brekeke-sip.com/bbs/network/networkpatterns.html : 3

6. Your problem:

I just installed the software and can't get the X-Lite softphone to connect from the internet. It works fine from inside the network, but when I try to connect from home tt givies me the error 408 request timeout. I have gotten it to register several times without changing anything, but then it loses the connection and I notice several duplicate registration entries.

I have disabled the windows firewall.
I have ports 10000-10999, 11000-11999, 12000-12999, and 5060 NATed from my external IP to the internal IP of the server on UDP and TCP.

On the SIP admin panel I have set the Interface Address 1 to the outside ip address of the server.

I have also tried enabling UPnP, but that didn't make a difference. Also on my polycom phone it will not recieve calls, but I can place a call to the X-Lite on my internal network. The softphone receives the call, but the polycom phone doesn't acknowledge that a call was able to be placed.

Please help.

Thanks,

Matt

hope · Brekeke Master Guru Joined: 15 Jan 2008 Posts: 862

each time you registered xlite from home, you can see its registration record from pbx sip server / registered clients?
it seems the register response from brekeke cannot be received by xlite at home.
is there any firewalll on the pc where xlite is at?

matt.meyers · Posted: Thu Jan 21, 2010 5:58 pm Post subject:

I turned the firewall off on the pc and still has the same problem.

I used a network analyzer on the server and saw that when my x-lite is trying to register I see a status 404 NOT FOUND message.

hope · Brekeke Master Guru Joined: 15 Jan 2008 Posts: 862

try to run wireshark at both pbx server pc and xlite on your home pc and register xlite to pbx

can you see the REGISTER request from xlite at wireshark on pbx pc?
and what response from pbx/sip server can you see at at wireshark at pbx pc?

At wireshark at your home pc, can you see the response from pbx pc?
and what is the response code from pbx?

here is post about how to use wireshark
http://wiki.brekeke.com/wiki/Capture-Packets-Wireshark

james · Brekeke Master Guru Joined: 10 Dec 2007 Posts: 498

>> my x-lite is trying to register I see a status 404 NOT FOUND message.

Do you have any DialPlan rules at Brekeke SIP Server?
I think you have DialPlna rule which rejects REGISTER.