Delay in routing calls within brekekePBX !!

Niggy

1. Brekeke Product Name and version: 2_0_7_2_

2. Java version: 1_5_0_11

3. OS type and the version:win server 2003

4. UA (phone), gateway or other hardware/software involved:
x-lite spftphone, grandstream GXW410x FXO gateway

5. Select your network pattern from http://www.brekeke-sip.com/bbs/network/networkpatterns.html : 2

6. Your problem:
Hi everyone,
We have a small LAN in our office with a brekeke PBX system runing, everything seems to b working fine, but im confused about 1 thing when i call the auto attendant from extentions 1 & then dial extention 2, it tooks too long till the call reach extenton 2 (about 18-20 seconds) its really long time for a small LAN (about 20 PCs). this also happen when some1 call from PSTN to our VOIP.

I wonder why this Delay is happening Exclamation

voipwell.com · Posted: Sun Mar 30, 2008 10:15 pm Post subject:

Hi,

It most likely is because of the max digits setting in the user screen for ivr. If you are using 2 digit extensions then set the max digits to 2. You see, Brekeke has to try to guess when you are done typing your digits in so they put a long delay in there so they don't assume you want extension 20 when you are typing 2000.

Niggy · Posted: Mon Mar 31, 2008 1:22 am Post subject: thanks..

Hi voipwell.com,
u make it so clear Smile

im so thankfull..

Niggy

GNZero · Brekeke Newbie Joined: 22 Aug 2005 Posts: 2

I'm having this same problem but changing the Max Etension Length did not help. I set this to "3" because we are using 3 digit extensions. Any other ideas?

Thanks,
Greg

hope · Brekeke Master Guru Joined: 15 Jan 2008 Posts: 862

I do not have such problem. which version pbx are you using? mine is latest one v2382.
how about dial # after extension?

GNZero · Brekeke Newbie Joined: 22 Aug 2005 Posts: 2

It was just the # sign! I feel stupid... Thanks for the assist!

Greg